Refund Policy

Two different kinds of return

This policy covers purchases and video creation on OOUUH AI, including Oouuh Trend videos, Original Song mode and Hotel Lobby AI.

A confirmed failed paid task returns the credits used for that task. A purchase refund returns eligible money to the original payment method and removes the matching credits. Returning credits does not mean a cash refund has been issued.

For a purchase refund, send a support ticket within 7 days of successful payment. If you cannot access your account, email [email protected].

One-time purchases: Single and credit packs

Within the 7-day request window:

• An order with all its credits unused qualifies for a full refund.
• A partly used order qualifies for the unused portion at that order's actual per-credit price.
• Credits already used are not refundable under this purchase policy. Requests made after 7 days do not qualify, except where mandatory legal rights apply.

The calculation uses the specific order, not your combined account balance. For example, a $29 Duo Pack supplies 50 credits; leaving 30 unused makes $17.40 refundable. Amounts use the payment currency, with fractional cents rounded down. Cumulative refunds cannot exceed what you paid. Refunded credits are removed.

Single provides 10 credits for $9.99. That covers one standard Mini original-song or Hotel Lobby video at 12 seconds and 720p. Creating or unlocking a 480p Oouuh Trend video requires 20 credits. Higher-cost settings require more credits. One-time credits never expire, but their purchase-refund window remains 7 days. See pricing for the available products.

Subscription payments and renewals

A subscription charge can be refunded in full if you request it within 7 days and have used none of that paid period's credits. This applies to both the first payment and renewals. Once any period credits are used, there is no proportional refund for remaining credits or days under this policy. Refunding a period removes its credits.

Monthly credits expire at the end of the paid month. Annual credits arrive together and expire at the end of the paid year. Unused subscription credits do not roll over.

Use Billing to stop future renewal. Your current paid period and remaining credits continue until expiry. Cancellation and refunds are separate: canceling does not issue a refund, and requesting or receiving a refund does not cancel the next renewal.

If video generation fails

A paid task marked as a confirmed failure automatically restores all credits charged for it. You do not need a purchase-refund ticket for that return. A dropped connection, delayed status or unresolved task is not proof of failure. We do not automatically submit another attempt.

One-time credits retain their non-expiring status. Still-valid subscription deductions retain their original expiry. If a deducted portion expires while the task is processing, that portion returns with 7 days of validity starting on the return date.

For a new free attempt, check the availability shown in the creator. Previous free eligibility does not guarantee another free attempt.

Completed videos, previews and unlocks

A successfully delivered result counts as used credits. Disliking the voice, lyrics, likeness, style or artistic effect does not by itself include a credit return, cash refund or free replacement. Report technical delivery problems, such as a file that will not play or has no audio, in a support ticket with the video details.

Eligible free previews require no purchase. They are watermarked 480p excerpts of up to 5 seconds, capped at half the full video. An eligible Oouuh Trend video preview opens the same 15-second 480p result for 20 credits; other eligible previews use the cost displayed for their settings. Unlocking reveals the existing full video without our preview watermark. Paid generation already includes the full result and needs no second unlock.

A free result awaiting unlock lasts 7 days from completion. Paid results last 30 days from completion; unlocked previews last 30 days from unlocking. Download before the displayed expiry. Missing that deadline is not itself a generation failure or a reason to treat used credits as unused.

Sending a request and receiving a refund

Include your order number, account email and a brief explanation in a support ticket within the applicable 7 days. We check when you requested it, what you paid and how many credits from that order remain unused. A timely request can be reviewed after the window closes. Spending those credits while awaiting review can reduce or remove the refundable amount.

If account access is unavailable, contact [email protected]. Do not send passwords, full card numbers or card security codes. Use the same contact for a suspected duplicate or incorrect charge.

Approved refunds go through the provider that processed the payment to the original payment method. The related credits are reserved while processing and removed when it succeeds; a confirmed failed refund releases them again. A pending refund has not completed. Arrival depends on the original payment provider and your bank, so we do not guarantee a specific date.

Rights and contact

Mandatory consumer and refund rights remain applicable. For help, use support tickets or [email protected]. The Terms of Service and Privacy Policy explain the other rules for using the service and handling your information.